Privacy policy.
How we handle the information you share with Maritime Mart, and the choices available to you.
This policy explains how Shah Offshore & Marine LLP (“we”, “us”, “our”) handles personal information in connection with the Maritime Mart website and our marine spare parts enquiry service.
1. Who we are
Maritime Mart is the marine spare parts platform of Shah Offshore & Marine LLP, based in India. We supply and source marine engine spares, auxiliary machinery components and related equipment for customers internationally.
For privacy questions, contact global@maritime-mart.com.
2. Information we collect
We collect information you choose to provide and limited technical information generated when you use the website.
Information you provide
- Contact details such as name, email address, phone or WhatsApp number and company or vessel name.
- Enquiry details, including part numbers, engine or equipment details, quantities, delivery locations and any message you send.
- Newsletter subscription email addresses.
- Any documents or photographs you choose to send us by email or through a follow-up conversation.
Information collected automatically
- IP address, browser type, device information and pages visited.
- Approximate location derived from network information, and referral or campaign data.
- Technical logs needed to operate, secure and troubleshoot the website.
We do not intentionally collect payment card details through this website. Payment arrangements, where applicable, are confirmed separately in the quotation or order process.
3. How we use information
- Respond to enquiries and provide availability, condition, pricing and sourcing information.
- Prepare quotations and support an order or delivery.
- Send newsletter updates where you have subscribed. You can unsubscribe at any time.
- Operate, maintain and improve the website and catalogue experience.
- Protect against spam, fraud, abuse and security incidents.
- Meet legal, tax, customs or regulatory obligations.
Where consent is required, we rely on the consent given when you submit a form or subscribe. You may withdraw consent at any time, although this does not affect processing carried out before withdrawal.
6. How long we keep information
We keep enquiry and commercial records for as long as needed to respond, maintain the business relationship, meet legal or accounting requirements and resolve disputes. Newsletter records are kept until you unsubscribe or ask us to remove them.
When information is no longer needed, we delete it or remove identifying details where retention is still necessary for records or security.
7. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No internet transmission or storage system is completely secure, so please avoid sending sensitive personal or financial information through the enquiry form.
8. Your rights and choices
Subject to applicable law, you may ask to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete information that is no longer required.
- Withdraw consent or object to certain processing.
- Unsubscribe from newsletter communications.
To make a request, email global@maritime-mart.com. We may need to verify your identity before acting on a request.
9. Changes to this policy
We may update this policy when our services or legal obligations change. The updated version will be published on this page with a revised date.
10. Contact us
For questions about this policy or how your information is handled, contact: